Financial Performance
& Risk Management

Orlando B. Hanselman - Education Programs Director

An experienced banker, author and consultant, Orlando B. Hanselman joined Fiserv in July 2004 as education programs director. His duties include designing and teaching customized financial, risk management and strategic seminars, both domestically and internationally, to financial service organizations, professional banking and credit union associations, and regulatory bodies. His areas of expertise include:

  • All aspects of asset/liability management
  • Liquidity and interest-rate risk analytics, management and strategy
  • Funds transfer pricing
  • Measurement and strategic management of profitability at the organization,
    business unit, product and customer levels
  • Strategic planning
  • Marketing and pricing
  • Customer retention, loyalty and satisfaction management
  • Cost-effective achievement of profitable organic growth
  • Capital assignment and RAROC
  • Corporate performance measurement and management

On these topics, Hanselman authors research papers and provides consultative services to clients.

Hanselman is a member of the National Speakers Association and a top-rated speaker. He has written and delivered numerous presentations and workshops to financial institution audiences around the world. He is a frequent speaker for the Association for Management Information in Financial Services, Bank Administration Institute, Financial Managers Society, Institute Bank - Bank of Malaysia and the Taiwan Academy of Banking and Finance. He has also presented to CPA, banking and credit union societies.

Prior to joining Fiserv, he led a Pennsylvania-based regional multi-bank holding company, serving first as its chief financial officer for twelve years and then as its chief executive officer for seven years. After graduating with honors from Bucknell University in 1981, he began his career with Price Waterhouse and spent six years with its Pittsburgh banking practice.

Hanselman may be reached by calling (800) 872 7882

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